Customer Relationship Management.

1 Introduction to Customer Relationship Management

2 Enquiries Dialogue

3 Active Enquiry Menu

4 Quotes

5 Callbacks

6 Customer Menu

7 Reporting

Traveltek's Customer Relationship Management (CRM) Advanced allows the agent to create a complex customer profile from client information, and to rapidly retrieve and update customer, enquiry and quote details, ensuring informed and supportive customer service, and effective marketing. It also features advanced customer, enquiry and operator conversion reporting.